Run your security program the way Google runs production.
Site Reliability Engineering is the discipline of trusting automation at scale — automate the routine, page humans for what matters, measure everything. Hiro applies that playbook to security. It’s why we can run a full program without the hourly-billing model that legacy MSPs depend on.
Automate the 99%
Most security work is high-volume, low-judgment: scanning cloud configs, filtering alert noise, pulling evidence for an audit, drafting questionnaire answers from live posture. Hiro’s agents run this work continuously. Humans never touch it.
Mapping to pillars: Cloud Hardening, Alert Response, Audit Evidence, Questionnaire drafting.
Page humans for what matters
The remaining 1% is judgment work: finalizing a customer-bound response, approving a policy change, gating a mutation in production. A Hiro security engineer reviews these before they ship. The customer signs off on anything that mutates their environment.
Mapping to operations: Engineer-reviewed outputs, customer-signoff on production changes.
Measure everything
Every agent action is logged. Every engineer review is timestamped. Every approval is recorded. The audit trail is continuous, live, and queryable — which is why evidence packets take minutes, not weeks.
Mapping to customer outcomes: Audit evidence on demand, SOC 2 CC8.1 handled automatically, compliance drift caught in hours.
Why legacy MSPs can’t do this
Fractional-CISO and security-team-as-a-service firms are structurally incapable of operating this way. Their business model bills human hours — so automating the 99% would collapse their revenue. Hiro’s SaaS pricing is what makes the SRE model economically possible for a full program.
See how this runs for your company